At this website, Zhejiang Taizhou Hanlunte Trading Co., Ltd. (“Hanlunte”, “we”, “us”) values your privacy. This policy explains what personal data we collect, why, how long we keep it and the rights you have. It applies to website visitors, inquiry submitters and business contacts.

1. What we collect

• Inquiry form data: name, company, country, email address, WhatsApp number, product code/OEM number, motorcycle model information, your message and any files you upload (e.g. photos of parts).
• Communication data: messages you send us via WhatsApp, email or the inquiry form, including product and order discussions.
• Order data (when checkout is enabled): billing details, items ordered, order notes and payment-related records. Full payment card numbers are not stored on our servers.
• Technical data: server logs (IP address, browser type, pages visited) for security and troubleshooting.
• Cookies and analytics: see our Cookie Policy. Statistics and marketing cookies (including Meta advertising cookies) are loaded only after your consent.

2. Why we use your data

• To answer inquiries, prepare quotations and confirm product compatibility.
• To process and ship orders, and to communicate about them.
• To improve the website (aggregated, non-identifying statistics).
• To show relevant offers, only with your consent (marketing cookies / advertising pixels).

We do not sell your personal data. We share it only with service providers strictly necessary to operate (e.g. hosting, email delivery) and, where required, with logistics providers to complete shipments.

3. Retention

Inquiry records are kept for up to 24 months after the last contact, then deleted or anonymized. Order records are kept as long as required by tax and trade record-keeping rules. Server logs are kept for up to 90 days.

4. Your rights

You may request access, correction, deletion of your personal data, or withdraw marketing consent at any time. To exercise any right, message us on WhatsApp or via the contact form with the subject “Data Request”. We respond within 30 days. You may also ask us to delete your inquiry records entirely (“deletion request”).

5. Security

The site uses HTTPS encryption. Uploaded files and form data are stored access-restricted. No system is perfectly secure; please do not send payment details through WhatsApp or the inquiry form.

6. International transfers

Our website and team are located in China. If you contact us from abroad, your data will be transferred to China to answer your inquiry. We protect it as described in this policy.

7. Children

This is a business-to-business website and is not directed to children under 16.

Contact us: WhatsApp +86 173 1575 1777 (fastest) or use the inquiry form on our Contact page. Postal mail: Zhejiang Taizhou Hanlunte Trading Co., Ltd., Taizhou, Zhejiang, China.

Last updated: August 31, 2026