Zhejiang Taizhou Hanlunte Trading Co., Ltd. (“Hanlunte”) supplies precision motorcycle engine parts to business customers worldwide. Because parts must match specific engine models, this policy distinguishes clearly between different situations. In all cases, contact us first – we resolve almost every case by replacement, parts-supply or documented refund.

1. Quality problems (defective or damaged on arrival)

• Contact us within 7 days of delivery with your order number, photos/videos of the part and the problem.
• Confirmed quality or manufacturing defects, or transport damage: we send a free replacement in your next shipment, or agree a partial/full refund of the affected items. We may request the defective part back or evidence of destruction, at our choice.
• Do not install or machine a part you believe is defective – contact us first so we can assess it.

2. Wrong items shipped (we made the error)

• If we shipped a different product code than the one confirmed in your order, we ship the correct items at our cost, or refund the affected items in full. Return of the wrong items can be arranged; we cover return freight in this case.

3. Customer ordered the wrong model (compatibility mismatch)

• Compatibility is always confirmed with you before shipping, and each product page lists the product code, OEM number and compatible models. If you ordered a part that does not fit your application and this was not our shipping error:
• Unopened, unused items in original packaging may be returned for exchange or store credit within 30 days of delivery; freight is borne by the customer, and a restocking situation may be discussed case by case.
• We cannot accept returns of items that have been installed, machined, modified or damaged after receipt.
• We strongly recommend sending us your engine/model details before ordering – we confirm compatibility in writing at no charge.

4. Custom-made and modified products

• Custom, specially manufactured or performance-modified items (produced to your specification) cannot be returned or refunded unless they are defective or not as agreed in writing. We confirm all custom specifications in writing before production starts.

5. How refunds are made

Approved refunds are returned via the original payment channel or as agreed in writing. Bank/payment-provider fees may be deducted where applicable law and the payment provider allow.

6. Warranty basis

Warranty for manufacturing quality and the specific duration for each product line are stated in your order confirmation. This policy does not replace that written agreement.

Contact us: WhatsApp +86 173 1575 1777 (fastest) or use the inquiry form on our Contact page. Postal mail: Zhejiang Taizhou Hanlunte Trading Co., Ltd., Taizhou, Zhejiang, China.

Last updated: August 31, 2026